Can I bring a guest?
The bay is exclusive to the booked member during their session. Guests may observe but may not use the simulator equipment. If you would like to book a session with a friend or playing partner, they will need their own Vault membership.
Can I bring my own clubs?
Absolutely — bring whatever you have in the bag. The Garmin R50 works with any club.
Are balls, mats, and tees provided?
Yes. Range balls, a quality hitting mat, and tees are all supplied. Just bring your clubs and arrive ready to hit.
Is the bay left-handed friendly?
Yes. The Garmin R50 supports both left- and right-handed golfers with no setup changes required.
What is the off-peak session length?
Sessions booked Monday to Friday between 9am and 3pm run for 90 minutes at no extra charge. All other sessions (peak hours and weekends) are 60 minutes.
What happens if I no-show or arrive late?
Your session time is reserved exclusively for you. If you do not arrive, the session is forfeited. Cancellations must be made at least 4 hours in advance to avoid losing the slot.
Can I cancel or pause my membership?
You can cancel your membership at any time from within the member portal. Your access remains active until the end of your paid billing period — we do not prorate partial months. We do not currently offer a formal pause option; if you need a temporary break, please contact us and we will do our best to accommodate you.
Is there a joining fee or minimum contract?
No joining fee and no minimum contract. Monthly memberships are billed month-to-month. Annual memberships are billed upfront for 11 months (one month free) and are non-refundable after the first 30 days.
What is the Scratch fair use policy?
The Scratch tier allows up to 4 sessions per week. This is a soft cap — if you need more, contact admin and we will do our best to accommodate additional bookings based on bay availability.
Is coaching or instruction available?
The Vault is a self-directed practice facility — we do not provide in-bay coaching. However, the Garmin R50 data is fully compatible with any PGA-qualified coach. Bring a coach to your session, or share your shot data with your coach remotely.
What if the equipment is not working when I arrive?
Contact us immediately. If a technical fault prevents you from using the bay during your booked session, we will credit you a replacement session at no charge.
How does the biometric door access work?
Once enrolled, your face is registered on the ZKTeco access control system. The bay door unlocks automatically when it recognises you, starting 15 minutes before your booked session and remaining accessible for 15 minutes after your session ends. No phone, no key, no PIN required.
Where exactly is the Vault?
The Vault is located on the first floor at Randpark Club, Johannesburg. Secure parking is available on-site. Full directions will be provided upon membership activation.