Terms & Conditions

1. Who we are

Vault Golf Club (“Vault”, “we”, “us”) operates a private golf simulator facility on the first floor of the Driving Range at Randpark Club, Johannesburg. By creating a membership account you agree to these terms.

2. Membership

Membership grants you access to book and use the Vault simulator bay subject to your tier's allowance. Membership is personal and non-transferable — you may not share your access, your login or your booking with anyone else.

Full-access membership (Dial-In, Grind and Scratch) is limited to 40 members. The Scratch and Daylight tiers are each additionally limited to 10 members. We may adjust these limits, and the total weekly session capacity, to protect availability for existing members.

3. Tiers and what each allows

Current allowances are published on the membership page and are summarised here:

• Daylight — 1 session a week, Monday to Friday only, sessions must end by 15:00. No evening or weekend access. Books 7 days ahead.
• Dial-In — 1 session a week, any operating hour. Books 7 days ahead.
• Grind — 2 sessions a week, any operating hour. Books 10 days ahead.
• Scratch — 4 sessions a week, of which at most 3 may start in prime time. Books 14 days ahead.

Prime time means sessions starting Monday to Friday between 17:00 and 21:59, or Saturday and Sunday between 07:00 and 11:59.

4. Billing and payment

Monthly memberships are billed month-to-month via Paystack and renew automatically on the same date each month. Annual memberships are billed upfront for 11 months. Prices are in South African Rand inclusive of VAT where applicable. We may change pricing with 30 days' written notice; members who joined before a change keep their joining price for as long as their membership remains continuously active.

If a payment fails you have 3 days to update your payment method before your membership is suspended. Suspension releases any upcoming bookings you hold.

5. Cancellation and refunds

You may cancel your membership at any time from the member portal. Access remains active until the end of your paid billing period. Monthly memberships are not refunded for partial months. Annual memberships are non-refundable after 30 days from the date of purchase.

6. Booking and use

Sessions are booked through the member portal and are non-transferable. The booking week runs Monday 00:00 to Sunday 23:59 (SAST), and a session counts toward the week in which it falls.

• Maximum 2 sessions per day
• Cancellations must be made at least 4 hours before the session start; a session cancelled in time is returned to your weekly allowance
• No-shows are forfeited and still count against your weekly allowance
• Sessions run 60 minutes, or 90 minutes off-peak (Monday to Friday, 09:00 to 15:00)

We may close the bay for maintenance, cleaning or events. Where this affects a confirmed booking we will cancel it and notify you by email, and that session returns to your allowance.

7. Door access and biometric data

The facility is unstaffed and secured by an access control terminal. Access is granted automatically for your booked session, opening 15 minutes before the start and closing 15 minutes after the end. You may not admit any other person to the facility, whether or not they are a member.

Access uses facial recognition. Facial recognition templates are special personal information under the Protection of Personal Information Act, 4 of 2013 (“POPIA”), and by accepting these terms you give your explicit and informed consent to their collection and use on the following basis:

• Your facial template is stored on the access control device at the premises, not in our website database
• It is used solely to control access to the bay
• It is deleted when your membership ends
• You may withdraw consent at any time by contacting us; we will disable biometric access and delete your template within 5 business days, and issue you an access code instead
• Entry and exit events are logged for security and are retained as set out in our Privacy Policy

If you prefer not to enrol biometrically, tell us and we will issue a personal access code instead. This does not affect your membership or your booking rights in any way.

Full detail is in our Privacy Policy.

8. Conduct and the facility

Use the bay reasonably and leave it as you found it. Report any damage or equipment fault immediately. If a technical fault prevents you from using the bay during a booked session, we will credit you a replacement session.

We may suspend or terminate a membership, without refund, where a member repeatedly no-shows, admits non-members, damages equipment, or otherwise breaches these terms.

9. Liability

Use of the facility is at your own risk. Vault Golf Club is not liable for injury, loss or damage arising from use of the simulator or the facility, except where such liability cannot be excluded by South African law. Members are responsible for their own equipment brought onto the premises. The facility is situated at Randpark Club and members are also bound by that venue's rules while on its grounds.

10. Changes to these terms

We may update these terms. Where a change materially affects your rights we will notify you by email at least 30 days beforehand, and continued use of the facility after that date constitutes acceptance.

11. Governing law

These terms are governed by the laws of the Republic of South Africa. Disputes are subject to the jurisdiction of the South Gauteng High Court.

12. Contact

Questions about these terms: hello@vaultgolfclub.co.za